ORDER PAYMENT METHODS AVAILABLE:
- Paypal - Visa or Master Credit Card
- Phone Orders - Phone orders can be taken with a valid credit card. Please phone us on 0362671554 with your order and have your credit card on hand.
We offer a great courier service that delivers Australia wide by Fastway Couriers, *in most instances, to your door (*some rural areas may not be serviced) or Australia Post. Please instruct us at checkout if you do not want your goods left at your door, should you not be home - otherwise our driver will leave your goods in a relevant place. We do not take responsibility for goods left at premises.
Our Tassie Statewide fee of $16.95 is for Metro and Suburbian Areas ONLY and extra charges may apply to out of area or rural areas. You will be contacted if this is the case and extra freight charges will be applied.
Please note you will be asked for delivery authorisation instructions if you are not likely to be home when the courier tries to deliver the item. Extra charges will apply for each re-delivery attempt.
we do not offer delivery of live animals (hylines at point of lay)
Over 25kg delivery? no problems:
Should your order go over the 25kg rate or our couriers maximum box size of 50cm x 50cm we will send you an extra invoice through paypal or contact you via the email provided. Your goods will be dispatched once the extra invoice is paid for and received*please call for quotes on goods over 25kg if preferred - otherwise please contact us for a courier quote
Postage Delivery Policy
Orders will be shipped as soon as possible, after payment has been confirmed, normally within 2 working days providing all items are currently in stock. If an item happens to be out of stock or unavailable, we will contact you to advise your options. Orders placed over the weekend will normally be processed on Tuesday following. Any deviation from the above will be clearly advertised.
FOR ANY SHIPPING ENQUIRIES: please contact us: firstname.lastname@example.org
Riverbend Farm Shipping Disclaimer Riverbend Farm is not liable to replace or refund any items lost or damaged during transport. Should you be concerned about such a rare occurrence, please contact us to discuss options. Any damage occurring during transport via courier will be resolved in conjunction with the courier.
Express Post Overnight satchels are available that provide a tracking number. If this option is taken we will provide you with a tracking number for your delivery.
OTHER WAYS TO SHOP WITH US:
CLICK AND COLLECT
Pick up option with 24/7 pick up
Orders placed online or by phone may be picked up from our lockers at our retail store in Margate Tasmania.
Pick up is available on same or next day after placing order
our retail shop is closed on Sundays and Mondays
we are open Tuesday - Saturday 10am to 4pm however our click and collect service operates seven days a week!
To use click and collect lockers is EASY!
1. order on our online shop (or phone us with your order and credit card details)
2. Your order will be picked and packed
3. You will be contacted via text message or email with a locker number and locker code
4. You can collect your order anytime that suits you from our red lockers outside our retail shop in Margate - 24/7 at a time that suits YOU!
*PLEASE NOTE: Larger items or large orders that cannot fit into our locker system will be required to be collected within our business hours.
FREE LOCAL DELIVERY
This service is ideal for those wishing to have any order delivered locally, particularly bulk poultry feed and bird seeds and those wishing to shop with us but find our business hours restrictive - check with the below flyer for the criteria for this service
HOW DOES IT WORK?
Not going to be home? you can give us authority to leave your order if you will not be home at time of delivery in a safe location *(at own risk)