Shipping Information
HOW ARE OUR ORDERS DELIVERED?
Our orders are delivered through either Australia Post or one of our multiple couriers that we use, for our Tasmanian customers this is generally Jet Couriers.
We will determine the way in which we send your order based on your location and the size and weight of goods that have been ordered. You will receive tracking information for your order via email once your order is packed and dispatched.
We dispatch your orders as quickly as possible - orders may take between 1-3 business days to be processed, packed and dispatched. You can also add our PRIORITY DISPATCH to your order to jump the queue to faster dispatch!
Orders will be shipped Tuesday to Friday each week. No orders are sent on Sundays or Monday as our business is closed on these days. Please allow 3 - 15 business days to receive your order. Rural and remote areas generally take longer to be delivered than metro areas.
SHIPPING COST:
We have now introduced our new flat rate shipping Australia wide. Our shipping is a flat rate shipping which allows our customers to add multiple items to their cart without increasing freight costs. Our tiers work on the following weights:
Tasmania > 0g - 4.8kg; 4.8kg - 18kg; 18kg >
Interstate > 0g - 2.4kg; 2.4kg - 4.8kg; 4.8kg - 9.9kg; 9.9kg >
The flat rate shipping will cover the majority of orders, but there are additional shipping charges for some circumstances below:
Exclusions:
- Bulky items are not available for shipping. These products are noted as not available for shipping in their product description. A 8% restocking fee will apply to orders where products not available for shipping are cancelled.
- Incubators are not available for the free shipping offers due to insurance that is required on each item in transit. Shipping fees shown at the checkout are correct for these items.
Extra Shipping Charges:
- Extra shipping charges may apply to bulky or extra heavy items. These charges will only apply if you have ordered over 4.9kg in your order
- Some remote or rural areas may have extra shipping charges due to remote area charges
- Extra postage charges are NOT calculated at the checkout. They will be invoiced and charged separately once we receive your order. We will email you with further payment information once we receive your order.
- The extra postage charge may take up to 24 hours to be emailed to you (Tuesday to Saturday) to be emailed after you submit your order.
- We will try and keep the extra shipping charges as cheap as possible, and will send your order the most cost effective way possible.
- The extra shipping charge will be the total of what we are charged by the shipping company, taking the flat rate you have paid when you process your order. Cost to most areas will vary but will roughly be between $15—$30.
PO BOXES and Collect Lockers:
- Our new Tasmanian shipping rates are not available for addresses that are PO BOX or collection Lockers, a street address must be provided.
- If a PO Box or Collection locker address is provided as the shipping address your order will be sent with Australia Post, however extra shipping fee may be applicable.
Tracking and Delivery Times:
- Once your order has been processed you will be emailed a tracking number for your reference. Please check your junk folder if this has not been received.
- Please allow 3—10 days for your order to be received. If you have any questions regarding delivery of your order please contact us on (03) 62671554. Please note that some regional or rural areas may take longer to be delivered.
- Our orders will be sent with Australia Post or Jet Couriers. We do not offer express postage. However, we do dispatch our orders as quickly as possible. You can also add our PRIORITY DISPATCH to your order to jump the queue (see timeline above).
- There may be delays in processing / shipping orders during public holidays and closure periods during Christmas and New Year. Please check the banner at the top of our website for details or our social media pages for closure times.
INTERNATIONAL SHIPPING:
We do not offer shipping internationally
Special Shipping Offers (Terms and Conditions) On occasions we will offer free shipping or discounted shipping on selected items or locations as a special deal for our customers. The offer will ONLY apply to those items listed in the offer advertised. In the instance other items be purchased that do not fall under the offer guidelines, or are large bulky items that superceed the freight rate offered, we will contact you via email or phone to make payment on the required shipping and handling fee. The required shipping and handling fee rate will be determined by the products purchased and your address location. Your order will be dispatched once payment is received. Should you wish to cancel your order at this point, a 8% restocking fee will apply.
To qualify for our free shipping offers, your order must meet the minimum spend amount in one transaction. The free shipping option will be available in the checkout process to orders that qualify (bulky items excluded)
Bulky Order Information:
Our shipping rates are based on standard order size. Sometimes multiple products of a larger size or weight can exceed our shipping rate size, or you may be located in a remote or rural location. Should your order go over the 20kg rate or our couriers maximum box size of 50cm x 50cm we will contact you via the email provided to discuss the extra shipping fee payable.