Shipping | Click and Collect | In Store Pick Up Information

Our orders are delivered through either Australia Post or one of our multiple couriers that we use.  We will determine the way in which we send your order based on your location and the size and weight of goods that have been ordered.  You will receive tracking information for your order via email once your order is packed and dispatched.  All orders will be dispatched on the next available business day after order has been placed.

Our shipping is a flat rate shipping which allows our customers to add multiple items to their cart without increasing freight costs.

Special Shipping Offers (Terms and Conditions)  On occasions we will offer free shipping or discounted shipping on selected items as a special deal for our customers. The offer will ONLY apply to those items listed in the offer advertised.  In the instance other items be purchased that do not fall under the offer guidelines, or are large bulky items that superceed the freight rate offered, we will contact you via email or phone to make payment on the required shipping and handling fee. The required shipping and handling fee rate will be determined by the products purchased and your address location.  Your order will be dispatched once payment is received. Should you wish to cancel your order at this point, a 8% restocking fee will apply. 

Bulky Order Information:
Our shipping rates are based on standard order size. Sometimes multiple products of a larger size or weight can exceed our shipping rate size, or you may be located in a remote or rural location. Should your order go over the 25kg rate or our couriers maximum box size of 50cm x 50cm we will contact you via the email provided to discuss the extra shipping fee payable.  

Do you have a question? please contact us HERE
Shippping Disclaimer: Tassie Bird and Poultry Supplies is not liable to replace or refund any items lost or damaged during transport. Australia Post and Aramex couriers are employed as third party contractors and the transit times on orders is the responsibility of either carrier.  Should you be concerned about such a rare occurrence, please contact us to discuss options. Any damage occurring during transport via courier will be resolved in conjunction with the courier.

How do I use the click and collect service?

STEP 1 - Place your order through our online shop: www.tassiebirdandpoultrysupplies.com

Alternatively you can call us in business hours (Tuesday to  Saturday from 10am to 4pm) on (03)62 671554 to place your order

STEP 2 - Choose “Click and Collect” as your shipping method at checkout and continue through the checkout  process  as directed.  If you have ordered with us previously please make sure your contact details are up to date to allow us to contact you with your collection details

STEP 3- Wait until you have received an email or SMS to your nominated mobile phone given at the checkout process informing you that your  order is ready for collection

*if you have placed your order over phone this will be given to you       immediately

STEP 4 - Take your email or SMS message to our store located in Margate to  collect your order.  You will need the locker number and passcode given in your notification to collect your order.  Our locker system is available 24/7 and located at the front of our business. The lockers are easy to use and directions on use are located on the lockers.

FAQs

"When can I collect my order?"  Please allow time for us to process your order -  You can collect your order at any time after receiving the SMS or email  notification advising your order is ready for collection.

Once the confirmation message has been sent you, your order will be available for collection anytime that suits you.  Our locker system works 24 hours a day.

Larger items/ larger orders that cannot fit into our locker system will be required to be collected in business hours. You will notified by text message or email if this is the case.

"How long does it take to process my order and when can I collect my order?"  Processing times depends on the following guidelines:

  1. If your order is placed while our business is open  (Tuesday to Saturday 10am - 4pm) your order will generally be processed  within 1  - 3 hours
  2. If your order is placed late at night or overnight, your order will be processed the following morning
  3. If your order is placed on a public holiday or day we are closed (Sunday or Monday)  it can take up to 48 hours to  process.                                                                                                                                                    Orders are processed as quickly as possible, and sometimes there may be delays beyond our control (lockers are full and we need to wait for other customers to collect their orders before we can process your order or we may be experiencing a large volume of orders to process). Rest assured, we will process your order as quickly as we possibly can.

 

We offer In Store Pick Up - place your order online and we will prepare your order ready for collection.  You will receive a notification as soon as your order is ready via text message or email.  As we do not offer in store Afterpay, this is a great method to use if you are wishing to pick your order up in store and wish to use Afterpay as your payment method