Shipping, Click and Collect and Free Delivery Service Information

Our orders are delivered through either Australia Post or Fastway Couriers.  We will determine the way in which we send your order based on your location and the size and weight of goods that have been ordered.  You will receive tracking information for your order via email once your order is packed and dispatched.  All orders will be dispatched on the next available business day after order has been placed.


Bulky Order Information:
Our shipping rates are based on standard order size. Sometimes multiple products of a larger size or weight can exceed our shipping rate size, or you may be located in a remote or rural location. Should your order go over the 25kg rate or our couriers maximum box size of 50cm x 50cm we will contact you via the email provided to discuss the extra shipping fee payable.  

Do you have a question? please contact us HERE
Shippping Disclaimer: Tassie Bird and Poultry Supplies is not liable to replace or refund any items lost or damaged during transport. Australia Post and Fastway couriers are employed as third party contractors and the transit times on orders is the responsibility of either carrier.  Should you be concerned about such a rare occurrence, please contact us to discuss options. Any damage occurring during transport via courier will be resolved in conjunction with the courier.

How do I use the click and collect service?

STEP 1 - Place your order through our online shop: www.tassiebirdandpoultrysupplies.com

Alternatively you can call us in business hours (Tuesday to  Saturday from 10am to 4pm) on (03)62 671554 to place your order

STEP 2 - Choose “Click and Collect” as your shipping method at checkout and continue through the checkout  process  as directed.  If you have ordered with us previously please make sure your contact details are up to date to allow us to contact you with your collection details

STEP 3- Wait until you have received an email or SMS to your nominated mobile phone given at the checkout process informing you that your  order is ready for collection

*if you have placed your order over phone this will be given to you       immediately

STEP 4 - Take your email or SMS message to our store located in Margate to  collect your order.  You will need the locker number and passcode given in your notification to collect your order.  Our locker system is available 24/7 and located at the front of our business. The lockers are easy to use and directions on use are located on the lockers.

FAQs

"When can I collect my order?"  Please allow time for us to process your order -  You can collect your order at any time after receiving the SMS or email  notification advising your order is ready for collection.

Once the confirmation message has been sent you, your order will be available for collection anytime that suits you.  Our locker system works 24 hours a day.

Larger items/ larger orders that cannot fit into our locker system will be required to be collected in business hours. You will notified by text message or email if this is the case.

"How long does it take to process my order and when can I collect my order?"  Processing times depends on the following guidelines:

  1. If your order is placed while our business is open  (Tuesday to Saturday 10am - 4pm) your order will generally be processed  within 1  - 3 hours
  2. If your order is placed late at night or overnight, your order will be processed the following morning
  3. If your order is placed on a public holiday or day we are closed (Sunday or Monday)  it can take up to 48 hours to  process.                                                                                                                                                    Orders are processed as quickly as possible, and sometimes there may be delays beyond our control (lockers are full and we need to wait for other customers to collect their orders before we can process your order or we may be experiencing a large volume of orders to process). Rest assured, we will process your order as quickly as we possibly can.

 

We offer In Store Pick Up - place your order online and we will prepare your order ready for collection.  You will receive a notification as soon as your order is ready via text message or email.  As we do not offer in store Afterpay, this is a great method to use if you are wishing to pick your order up in store and wish to use Afterpay as your payment method

 

Our free local delivery service is ideal for all our customers that live locally and love to get service with a smile… for free!

We can deliver bulky poultry feed and bird seeds plus all your other supplies, and is ideal for any of our local customers to utilize.  Our delivery driver can put your order where you need it, and if you are not going to be home we can leave your order where you instruct us to do so!

  • Have a busy life? 
  • Isolating due to Covid-19 or other health problem?
  • Struggling with a busy family and would find our service useful ?
  • Find online shopping easy and prefer to have your goods delivered?
  • Need a hand to lift heavy feed ?
  • Have elderly parents or an injury that prevents you from being able to lift your poultry feed?
  • Limited days off and want to spend them doing fun things instead of shopping?
  • Run out of poultry feed and can’t get to the shops or are working ?
  • Want to support a small local business?
Regardless of your reason for wanting to use this great service, we love to look after our customers, and our FREE delivery service is offered to make shopping with us EASY! 
Exclusions: Our chicken coops and live animals are not available with this service 

FAQ:

"what are the minimum order requirements and what areas do you service?" Details of minimum purchase amounts required to qualify and areas we service are listed HERE in detail 

"I am unsure if I will be available at the time of delivery?No problems! Most of our customers are busy, at work or at appointments when we deliver.  Part of our service it to ensure it makes life easy fro you, so we do not expect you to be available and waiting for us to arrive with your order.  What we do ask is for you to give us authority to leave your order, in a safe location of your instruction, if you will not be available to receive your order at time of delivery. If you are a returning customer we will use the same safe delivery spot each time we deliver unless advised otherwise. (*orders will be left by authority of customer at own risk)

"How do I give authority to leave my delivery?" At the checkout process of our online store you will find a type box called “Special Instructions to the Seller” (on the CART page),  Please use this box to type your instructions on where your order can be safely left if you are not available at time of delivery. If this detail is missed in the checkout process we will need to contact you prior to delivery to confirm a authority to leave.  Alternatively you can email us directly after placing your order here

"How long until I get my order?" Most orders will be delivered between 1 -3 business days depending on your location. Quite often we can offer same business day delivery. Deliveries are made on the next available day after order placement and are generally made on a Tuesday, Wednesday or Thursday between 10am and 4pm.  If you have not completed the authority to leave instructions, we will need to contact you prior to delivery if you are a first time customer of this service.