Shipping + Payment Info

 

ORDER PAYMENT METHODS AVAILABLE:
- Paypal - Visa or Master Credit Card
- Direct Deposit *details will be provided to you at checkout when selecting this method of payment
- Phone Orders - Phone orders can be taken with a valid credit card.  Please phone us on 0497833169 with your order and have your credit card on hand. 

SHIPPING INFORMATION
We offer a great courier service that delivers Australia wide by Fastway Couriers, *in most instances, to your door (*some rural areas may not be serviced)Please instruct us at checkout if you do not want your goods left at your door, should you not be home - otherwise our driver will leave your goods in a relevant place. We do not take responsibility for goods left at premises.

Please note you will be asked for delivery authorisation instructions if you are not likely to be home when the courier tries to deliver the item.  Extra charges will apply for each re-delivery attempt.

Over 25kg delivery? no problems:
Should your order go over the 25kg rate we will send you an extra invoice through paypal or contact you via the email provided.  Your goods will be dispatched once the extra invoice is paid for and received*please call for quotes on goods over 25kg if preferred - otherwise please contact us for a courier quote

CLICK AND COLLECT - Pick up Option 24/7 pick up
Orders placed online or by phone may be picked up from our lockers at our retail store in Margate Tasmania.  
Pick up is available on same or next day after placing order  
our retail shop is closed on Sundays and Mondays
we are open Tuesday - Saturday 10am to 4pm
*we are happy to assist on our closed days with click and collect where possible.  Please allow a few hours for your order to be processed, and if you require your order to be collected quickly after placing please call us or write this in the checkout notes.

To use click and collect lockers is EASY!
1.  order on our online shop (or phone us with your order and credit card details)
2. Your order will be picked and packed
3.  You will be contacted via text message or email with a locker number and locker code
4.  You can collect your order anytime that suits you from our red lockers outside our retail shop in Margate -  24/7 at a time that suits YOU!

Postage Delivery Policy
Orders will be shipped as soon as possible, after payment has been confirmed, normally within 2 working days providing all items are currently in stock. If an item happens to be out of stock or unavailable, we will contact you to advise your options. Orders placed over the weekend will normally be processed on Tuesday following.  Any deviation from the above will be clearly advertised.


FOR ANY SHIPPING ENQUIRIES: please contact us: info@riverbendfarmtasmania.com

Riverbend Farm Shipping Disclaimer  Riverbend Farm is not liable to replace or refund any items lost or damaged during transport. Should you be concerned about such a rare occurrence, please contact us to discuss options. Any damage occurring during transport via courier will be resolved in conjunction with the courier. 

Express Post Overnight satchels are available that provide a tracking number.  If this option is taken we will provide you with a tracking number for your delivery.