Support Page banner with the text 'SUPPORT PAGE' and 'We're Here to Help!' on the left side. A cartoon person with a headset and laptop is depicted below the text. Contact details include a phone number (03) 62671554 and email address On the right side, the text reads 'find the answers to common questions here' with an arrow pointing downwards.

If you cannot find your answer here, please email us at or call us on (03) 62671554



When does my order get dispatched? 

Our retail business trading hours are Tuesday to Saturday from 10am to 4pm.  All online orders requiring shipping will be dipatched on same to next business day

How will I know when my order is on the way?

You will be provided with a tracking number once your order has been processed.  The shipping dispatch notification will come to the email address provided at the checkout 

How long will it take for my order to arrive?

Transit times vary depending on location.  For local Tasmanian addresses please allow 1 - 7 days for delivery and interstate 3 - 15 business days.  If you have not received your order withn this time, please ensure to check your tracking and contact our business for assistance

Can I change the address my order is being sent to?

No, once your order has been processed we cannot change the address it is being delivered to.  

How long does it take to process a click and collect order?

We process click and collect orders as quickly as possible. On some occasions there may be a delay in processing due to lockers being full and we are required to wait for collection of other orders before we can process your order. Often we have large volumes of orders to process.

Processing times also depend on the time your order is placed:
  • If you place your order within our business hours (Tuesday to Saturday 10am - 4pm) it is generally available anywhere from immediately to 2 hours.
  • If your order is placed late at night or overnight, your order will be processed the following morning and
  • If your order is placed on a public holiday or day we are closed it can take between 1 - 72 hours to process. Rest assured, you will receive your collection notice as soon as it is possible to process your order.

Generally all orders are processed within 72 hours. We process orders as quickly as possible and we will notify you of your collection as soon as your order has been processed.

How do i know when my Click and Collect order is ready to collect?

We will contact you on the mobile phone number provided at the checkout process when your order is ready to collect.  You can collect your order at any time after receiving the TEXT or email notification advising your order is ready for collection. Once the confirmation message has been sent you, your order will be available for collection anytime that suits you, however as we have many customers using this service we kindly request all click and collect orders are collected within 48 hours of processing. Our locker system works 24 hours a day and are accessible at the front of our business.

LARGE BULKY ITEMS: Larger items/ larger orders that cannot fit into our locker system will be required to be collected in business hours. Our maximum weight for our large lockers is 4 x 20kg bags of feed.  You will be notified if this is the case once your order has been processed.

What happens if I cannot collect my Click and Collect order within 48 hours?

Your order will be removed form the locker system and will be required to be reprocessed.  We will contact you via text if this occurs. Please contact our business on (03) 62671554 if you need more time to collect your order.

Where do I collect my Click and Collect order from?

Please come to our business! Our click and collect lockers are the bright red lockers at the front of our business located at 38 Miandetta Drive, Margate (Tas) - you can access them 24/7 and we do have secure facilities with adequate lighting to access of a night time. These lockers are also monitored by 24 hour surveillance cameras for your safety. The instructions on how to access your order are in the diagram above and also contained on the front of the lockers.

What do I do if I accidentally push the wrong code on the locker when collecting my order? 
If you input the wrong code the light will flash red instead of blue on input. Please wait 1 minute and re try your passcode provided. 

What do I do if the locker does not open?

Please check your collection text to ensure you are inputting the correct code. When you input the code, please ensure a blue light shows after each digit inputted. If you have used the wrong sequence the light will flash red. If this happens please wait one minute before trying to re input your passcode.
  • If you try to reinput the code too quickly after a incorrect code the locker will not open
  • If you bump or knock a incorrect digit your locker will not open. 
  • Take your time and input the four digit code in the correct sequence 


I have accidentally selected Click and Collect or In store pick up and I need my order delivered, what do I do?

Please contact our business on (03) 62671554 or email: as soon as possible - Shipping and handling charges will be required to be paid based on the goods ordered and your location for delivery.  Our business can accept a credit card payment or invoice you for the fees required to be paid.  Once fees have been paid we can dispatch your order and provide you with a tracking number via email.

How will I know if there is extra shipping charges with my order? 

Most orders are processed with the shipping fee covered in our checkout process.  Occassionally when large, heavy or bulky items have been ordered there may be additional fees applicable to your order.  if this is the case, we will contact you by email to advise of the extra fees applicable and send a additonal invoice for you to pay on

Can I cancel my order once it has been placed?

No, once orders are processed and shipped you will not be able to cancel your order.  Once your order is received, you may return the goods to our business at your own expense for a product refund.  Please be aware certain products are not available for a refund and all refunds must be authorised by our staff prior to being returned.  Please note we do not refund original shipping costs, and goods must be returned in accordance to our refund and returns policy.

Can I add items to my order?

Yes, but only if your order has not been packed, processed and sent.  Depending on the items you wish to add, there may be additional shipping fees to be paid before the order can be sent 

What is your Refunds and Returns Policy?

You can find all the information you need regarding refunds and returns here

How do I use a discount code?

Discount codes MUST be entered at the checkout to redeem.  It is the responsibility of the buyer to ensure the code is entered correctly.  Complete transactions cannot be altered due to the buyer not entering the code correctly or forgetting to enter the code before completing the transaction.

If discount coupons are used for invalid transactions, the buyer will be required to pay the amount discounted prior to the order being dispatched.

Abuse of discount codes will result in a ban from ordering from our online store and Tassie Bird and Poultry Supplies reserves the rights to remove, change or alter any discount code at any time without customer notification

What happens if I order a product that is not available for delivery and I require it to be shipped?

Unfortunately there are certain items that are unavailable for delivery, this can be due to weight or size of the product, or perhaps a delicate item.   If you have placed a order for a product noted as "Not Available for Shipping" and choose shipping at the checkout,  the item will be required to be refunded.  There is a restocking fee associated and this will be deducted from your refund.  We will contact you by email to advise and your refund will be processed in 3-5 business days.

Can I place a order over the phone?

Yes! you can place a order over the phone.  Please call our business on (03) 62671554 in our business hours (Tuesday to Saturday from 10am - 4pm) 

I want to make sure I buy the safest toys for my bird, can you help with what toys suit my parrot?

Yes we sure can! give our store a call on (03) 62671554 and we can put a package of suggestions together for you 


A Word on Toy Safety ...

No toy is 100% safe (for example a small bird toy given to a large bird, or vice versa.  Some toys are suitable for interactive play with owners only, others may have components that do not suit the species of bird you own): toys should be inspected daily for damged, broken parts or considerable wear.  Damaged or broken toys should be removed immediately.  All products should be offered under strict supervision.  

All our products are carefully chosen for fun, foraging and safety.  We strongly recommend reading our product descriptions for bird suitability to ensure the products are suitable for species of bird being offered to.  if in doubt, please contact our business on (03) 62671554 to discuss your needs, our staff are always happy to make suggestions tailored to your birds needs and educate on safe options for your individual birds needs.